Refund policy

Last updated on the 28^th of January, 2020.

Thank you for your business. We hope you are happy with service you purchase. However, if for any reason you are not completely satisfied with service you purchase, in some cases you may get a refund for store credit only. Please see below for more information on our refund policy.

Refund period

All refunds must be requested within five (5) days of the date specified on service usage record.

Refund process

To request a refund, please email customer service at support@brightsky.solutions.

Refunds

After receiving your refund request and inspecting the conditions of your request, we will process your refund if applicable. Please allow at least forty five (45) days from the receipt of your refund request to process your refund. We will notify you by email when your refund has been processed.

Exceptions

In some cases, a refund may not be possible.

We reserve the right to refuse a refund in cases when our customer support officer determines that refund should be refused for any reason in accordance with the good business and industry standards. Also, we reserve the right in our sole discretion to refuse a refund without giving the additional explanation why a refund is refused.

Please Note

A $1.00 (one United States Dollar) fee will be charged for every item in all refunds.
Sale and discount items are FINAL SALE and cannot be refunded.

Questions

If you have any questions concerning our return policy, please contact us at: support@brightsky.solutions.